Recently my organization has started to discuss moving to ITIL for IT service management. This is a very positive development that some of us have been pushing for for years within the organization but now we have executive level management that seems to be pushing for it as a way to improve operational stability.
In trying to find some material to introduce me to the general concepts of ITIL I discovered the youtube channel of Marco Cattaneo who is a professor for Charles Sturt University in Australia. He has a playlist that covers their master’s level ITIL Foundation class. It’s a lot of videos and I haven’t even begun to watch all of them but I certainly plan to keep coming back to this playlist if we continue to move towards ITIL.